Returns & Refunds Policy
At Grand Furniture, our main mission is to ensure customer satisfaction and that you 100% delighted with your purchase and you will have no reason to ever want to be parted from it again!
However in the unlikely event you should want to return an item to us, we are pleased to offer all customers 7 days from delivery in which to decide to keep your ordered items or return them to us for a refund.
This is fully in line and beyond all retailers legal obligations to customers under the European Directive on distance selling (Which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days without having to give us a reason. Please note: The '7 working days' start from the day after you receive the goods.
Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods, however the buyer is always responsible for the carriage costs involved in the return of the furniture and the original delivery cost.
We will forward your refund within 30 days of us receiving the returned items back to us. In order for us to provide a refund, all goods must be with the original packaging. Please see our full terms and conditions for further details.
If you wish to return an item, which is faulty, which you did not order, or we are at fault, please contact us to inform us so we can arrange a replacement.
If your items sustains minor damage during shipping or contains a manufacturer's defect you must inform us by email or telephone within 48 hours of receiving the goods. If items need to be returned please keep the original packaging.
If any items you have ordered are missing from your delivery, you must inform us by email or telephone within 48 hours of receiving the goods so we can assist you further.
In the unlikely event of goods being lost, damaged or stolen whilst in the process of being returned to us, you as the customer will be responsible.